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3 Key Takeaways from BuildIT Live


This week, IT By Design rolled out its grand event, #BuildITLive, at the Hilton Bonnet Creek in Orlando, and it was nothing short of insightful. Here’s a glimpse of what stood out:


  1. Disney Institute Training: This was a special highlight. A full day dedicated to the Disney Institute’s teachings was held on Sunday. A couple of surprising elements:

    • No photographs allowed for the slides, a unique approach indeed.
    • The insightful presentations were led by:
      • – Jay Pyka
      • – Mia Winters


        Key Points:

        • -Viewing customers as guests and employees as cast members.
        • -The emphasis on role understanding.
        • -Importance of Quality Service through robust systems and processes.
        • -The threefold approach: Design – Deliver – Recover.
        • -The significance of Touch Points and exemplary Customer Service.
        • -The vast workforce: 74,000 cast members in Orlando.
        • -Cultural pillars: Heritage & Traditions, Shared Values, Language & Symbols, Traits & Behaviors.
        • -The essence of Leadership Excellence.
        • I’ve jotted down extensive notes. Feel free to reach out if you’d like to dive deeper into any topic. @disneyinstitute



  2. Event Growth: This is my second outing with ITBD’s event, and the progress is undeniable. Compared to the last year’s event in Jersey City, NJ, this was on a different scale. The branding, partner pavilion, and the main stage execution were top-notch.

  3. ITBD’s Marketplace Launch: A new feather in ITBD’s cap, the introduction of their marketplace is sure to create a buzz. Dive into details here.


With such promising endeavors, I’m eagerly looking forward to what the dynamic team at IT By Design brings to the table next!

#BuildITLive  #ITByDesign #msp #mssp #forzadash

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