In sales and marketing, “hand-raise” and “lead” refer to potential customers or individuals who have shown interest in a product or service. However, there is a distinction between the two:
1. Hand-Raise: A hand-raise is an action taken by a prospect to express immediate interest or engagement with a company’s marketing efforts. When someone “raises their hand,” it means they have taken a specific action that indicates interest, such as:
• Filling out a contact form on the company’s website.
• Subscribing to a newsletter or mailing list.
• Registering for a webinar or event.
• Requesting a demo or trial of the product or service.
• Contacting the company directly with an inquiry.
A hand-raise is an early-stage indication of interest and engagement, but it does not necessarily mean the prospect is ready to purchase. These prospects are in the early stages of their buyer’s journey and may require further nurturing and engagement before becoming qualified leads.
2. Lead: A potential customer who has shown interest in a product or service and has been identified as a possible sales opportunity. Unlike a hand-raise, a lead undergoes an additional qualification process to determine their readiness and potential to become a paying customer. The qualification process involves assessing the lead’s specific needs, budget, timeline, and overall fit for the product or service.
Leads can be further categorized based on their engagement level and readiness to purchase. For example:
• Marketing Qualified Lead (MQL): A lead who has shown interest and engagement with marketing efforts but requires further nurturing and qualification before passing to the sales team.
• Sales Qualified Lead (SQL): A lead evaluated by the sales team and meets specific criteria, indicating they are ready for direct sales engagement.
In summary, a hand-raise is an early-stage indication of interest and engagement, while a lead is a potential customer who has undergone a qualification process and is considered a potential sales opportunity. Leads have been vetted to some extent and are further along in their buyer’s journey compared to those who have raised their hand to express initial interest.